Hi, how can we help?

• When is Black Friday?

You can preview our unmissable Black Friday deals online and in the Kmart App on Friday 22 November and shop from 8am NZDT on Thursday 28 November in-store, online and via Click & Collect. Make sure you get in quick! Our Black Friday 2024 deals are only available for a limited time, while stocks last.

• Queue system

  In order to ensure you enjoy a better experience when shopping our unmissable deals, we may need to deploy a queuing system.In the rare case that this will occur,

  customers will be pre-queued 30 minutes before the actual Black Friday sale starts, only if you are browsing any of the Black Friday product pages.

Once the event begins, you will be transferred into a waiting room, alongside everyone else who also arrived before event began. You will be presented with an estimated wait time, so you know when to come back, to complete your shop. We will be letting customers in as fast as we possibly can, which means you might see your wait time fluctuate.

When you reach the front of the queue, you will then be able to add products to bag to complete your Black Friday shop. Please be mindful, if you do not return when it’s your turn, your allocated time slot will expire, and you will go back into the queue.

• Price Matching for branded products

  At Kmart, we believe in low prices for life. To giving our Kmart customers and communities easy access to great value products, at the lowest possible prices.

It’s how we make shopping more accessible for more people; and that’s at the heart of everything we do! As a business we have a simple price promise - to match the advertised price, on any identically stocked item that we sell in-store, you can find more details online at https://www.kmart.com.au/pricematch

• Can I get a refund on BF purchased product, if it’s not what I expected?

For all Black Friday products, the standard returns policy applies. Please keep your receipt as this required for any change of mind returns. Due to the popularity of these products, some select products will sell out fast, and exchange/replacements may not be available when you return.

• Are there are purchase limits on some items as I was unable to buy as many as I wanted?

Yes, this year we have incorporated purchase limits on select items to help with customer demand. We hope everyone that walks into our stores or buys online can find the items they need. By introducing this policy, we hope nobody misses out.

• Can I hold a Black Friday item?

Due to the popularity of the Black Friday products available at Kmart, we are unable to hold or layby these specials.

• Event terms & conditions

Advertised product and prices cannot be used in conjunction with any other offer. We reserve the right to limit purchases. No layby. Official offers commence on Thursday 28 November 2024 online from 8:00am NZDT and in-store from store opening (8:00am in 24hr stores) check website for opening hours. Limited stock and while stock lasts. Some offers may extend beyond the length of the promotion. Accessories pictured are not included. Standard Flybuys terms and conditions apply, see in-store or visit flybuys.co.nz for details. Not all items are available in all stores.

You can track your order by doing one or more of the following:

•  Check your order status at Track your order.

•  Use the tracking information provided in your shipping confirmation email:

  •  Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.

  •  Hold tight - the tracking ID number may take up to 1 business day to become active.

  •  Missing your shipping confirmation email? Be sure to check your junk/spam email folder.

  •  Please note, you may receive several shipping confirmation emails to track your order - if your items have been sourced from multiple stores and/or delivered by multiple carriers.

Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes.

Please take any damaged, faulty or wrong products (with the exception of white goods), to your local Kmart store, along with a copy of your tax invoice, for a refund.

• You can use your order confirmation email as a tax invoice

If you’re unable to visit a store, please use our Contact us form to submit an application for a refund.

•  Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)

•  Our Customer Service team will review your refund application

  •  Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps

For more information, read our Returns Policy.

Our processing and delivery times have been extended as we work through the backlog of orders and courier carriers deal with extremely high volumes.

We are currently experiencing processing delays in our network. Please allow up to 10 business days for your order to arrive.

We will keep you up to date with your progress of your order and you can always use our online order tracking to see the latest progress.

Once you’ve received your order confirmation email, please allow:

• Urban delivery within 5-7 days

• Rural and Outer Island delivery within 7-10 days

Please allow 3 days for order processing as we get everyone’s parcels ready for delivery. We will send you a tracking link, once your order is processed.

Thank you for your understanding.

Please note, your order may arrive in multiple packages. from multiple carriers. Tracking information will be Track your order.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in full.

Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout, before placing your order.

This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.

Standard Orders

Standard orders incur a flat rate delivery fee based on your location.

This covers most orders and is up to the size of a chair or bedside table. Small items, like clothing, books, stationery and dining, will likely only incur a standard delivery fee.

• Urban postcodes: $6.00

• Rural postcodes: $9.00

• Outer Islands: from $12.00

We source the most competitive carriers possible and constantly review them.

Large Orders

Larger orders incur additional fees as they cost our carriers more to deliver.

A large order is approximately the size of a bookshelf or storage unit. If your order is over this size, we add a cost per volumetric kilogram to our standard delivery fee. This cost is based on your location and varies from state to state, in line with our carrier fees.

Large items, like outdoor play equipment, furniture, prams and bikes will likely incur additional fees.

Eligible orders over $65* will receive free delivery. Orders eligible for free shipping are orders for items subject to our standard order rates. Large and bulky items are ineligible for free shipping.

*Not all products are eligible for free delivery, for a list of excluded items please visit our Free Delivery information page.

Please refer to our Returns Policy here. For Online Exclusive returns, please call your local store to arrange the easiest and safest way to bring your items back. Store details can be found on our Store Locator area