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orders and payments

How much does delivery cost?

Eligible orders over $65* will receive free delivery. For a list of excluded items please visit our Free delivery information page.

Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout, before placing your order.

This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.

Standard Orders

Standard orders incur a flat rate delivery fee based on your location.

This covers most orders and is up to the size of a chair or bedside table. Small items, like clothing, books, stationery and dining, will likely only incur a standard delivery fee.

  • Urban postcodes: $6.00

  • Rural postcodes: $9.00

  • Outer Islands: from $12.00

We source the most competitive carriers possible and constantly review them.

Large Orders

Larger orders incur additional fees as they cost our carriers more to deliver.

A large order is approximately the size of a bookshelf or storage unit. If your order is over this size, we add a cost per volumetric kilogram to our standard delivery fee. This cost is based on your location and varies from state to state, in line with our carrier fees.

Large items, like outdoor play equipment, furniture, prams and bikes will likely incur additional fees.

Do you offer express delivery?

No, we don’t offer express delivery.

Do you offer international shipping?

No, we don’t offer international shipping.

If you’re in Australia, shop online at www.kmart.com.au

If you’re in New Zealand, shop online at www.kmart.co.nz

Do you deliver to P.O. Boxes?

No, we don’t deliver to:

  • PO boxes

  • Parcel lockers

  • Private Mail Bags (PMBs)

  • Locked bags

What payment methods do you accept?

We accept:

  • PayPal

  •  Credit and debit cards, including:

    • Visa

    • MasterCard

    • American Express

  • Afterpay

Do you offer layby online?

No, we don’t offer layby online. Orders must be paid for immediately by credit card, debit card, PayPal or Afterpay.

Can I pay using buy now, pay later service providers?

Yes, we currently accept Afterpay for online orders of $70 to $1000. Orders are subject to Afterpay’s terms. See www.afterpay.com/terms.

What is PayPal and how do I sign up?

PayPal is an online payment method that allows you to make fast, safe and easy payments without disclosing your credit card or other financial information to the merchant. Create a free PayPal account.

I have a problem with my PayPal account. Can you help?

Unfortunately, we can’t assist with PayPal account problems.

If you have issues with your PayPal account, please contact PayPal Customer Support.

Can I claim my staff discount online?

No, we currently don’t accept staff discounts online. Staff discounts are redeemable in store only.

My credit card details are not being accepted. What’s wrong?

Please check the details you’ve entered online and make sure that:

  •  

    Your credit card number is correct with no extra spaces

  •  

    Your name must appear exactly as it displays on the card

If you’re still experiencing difficulties, please check with your bank or financial institution.

If problems continue, contact us.

Do you sell gift cards?

Yes – Kmart gift cards can be purchased in store, making gift giving easy. And with our irresistibly low prices, a Kmart Gift Card will go a long way.

So next time you’re stuck for a present idea or just want to give someone the gift of choice, pick up a gift card in store. Please note, gift cards can only be used in store.

Do you accept gift cards online?

No, gift cards can only be used in store.

Is Afterpay available in store?

No, Afterpay can only be used to pay for orders placed via the website.

Do you match prices?

Our price match is that if you find a cheaper price in-store we will match it! We guarantee to match the advertised price on any identical stocked item in store.

For terms and conditions, refer to our Price match page.

Are your prices different online and in store?

Prices online are the same as in store, except for a small number of rural stores, listed below.

  •  Mount Isa, Port Pirie, South Hedland, Alice Springs, Kalgoorlie, Karratha, Horsham, Bairnsdale, Port Lincoln, Marlborough

Items in these stores can have a slightly higher price due to their remote location.

Standard Delivery: Ensure delivery before Halloween. Order by midnight 24 October for metro areas, by midnight 22 October for regional areas and by midnight 17 October for remote areas.

Express Delivery: Ensure delivery before Halloween. Order by midday 30 October for Express Delivery for select metro areas on eligible orders.

Click & Collect: Order by midday 30 October for Click & Collect to pick up your order for Halloween.